Where you can find help during the period of colds?

  • Estonian residents as well as foreigners who do not have a family physician and/or health insurance receive medical treatment pursuant to the procedure for the provision of emergency medical care. In the event of any indications of upper respiratory illnesses, they should first contact a family physician / family health centre / health centre (nearest to them) via phone or e-mail.
  • If necessary, foreigners who are residents of EU Member States and who have valid health insurance in their home state will receive medical care in Estonia on the same basis as people with Estonian health insurance, but they must carry a valid European Health Insurance Card (EHIC).
  • If the foreigner has taken out private insurance (e.g. travel insurance), they may be tested/treated faster if they contact a private clinic and are later reimbursed by their insurer. In such cases, please review your insurance policy or consult your insurer beforehand, as not all treatment costs are reimbursed.
  • The Health Board has asked all family physicians to refer all patients with the symptoms described above to coronavirus testing, if necessary. If the patient is referred to coronavirus testing by their family physician due to medical indications, the test is free of charge for the patient.
  • Therefore, foreigners without a family physician can contact the nearest family physician or health centre for medical care, but we wish to remind you that you will first have to communicate with doctors and nurses by phone or e-mail to describe your situation – unless absolutely necessary, do not physically visit the health centre or the emergency medical department. More information on health conditions that require contacting a family physician or the emergency medical department is available on the website https://alustaperearstist.ee/en/.
  • Pursuant to the guidelines for providers of primary medical care prepared by the Health Board (https://www.terviseamet.ee/sites/default/files/Nakkushaigused/Juhendid/COVID-19/juhis_tervishoiuteenuse_osutajale_esmatasandil_07.08.20.pdf), all patients with symptoms of upper respiratory tract infections (with or without a family physician) should contact the family physician advisory line 1220 on weekends and between 8 a.m. and 5 p.m. on national holidays; if necessary, patients with indications of the coronavirus are referred to COVID-19 testing. The family physician advisory line provides service in English every day from 3 p.m. to 5 p.m.
  • When crossing the state border, free COVID-19 tests are available only for Estonian citizens and holders of a valid residence permit or right of residence.
  • Information in English on being registered in the practice list of a family physician is available on the website of the Health Board: https://www.terviseamet.ee/en/healthcare/how-choose-or-change-family-physician
  • This website also has contact details for if patients encounter issues with signing up with family physicians or if they require assistance with other matters related to general medical care: Andrei.Petuhhov@terviseamet.ee, tel. 794 3572.